Privacy policy

Pro-Solar Limited

Effective Date: 20 October 2026 
Website: https://www.prosolar.co.tz/

1. Introduction

At Pro-Solar Limited ("Pro-Solar", "we", "us", or "our"), we respect your privacy and are committed to protecting the personal information you share with us.

As a provider of renewable energy solutions, solar equipment, electrical engineering services, installation, maintenance, and energy consultancy, we understand the importance of safeguarding the information entrusted to us by our customers, partners, suppliers, and website visitors.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit our website, request a quotation, enquire about our products and services, or otherwise communicate with us.

We aim to handle personal information responsibly and in accordance with applicable laws of the United Republic of Tanzania, including the Personal Data Protection Act, 2022, and its applicable regulations.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Personal and Contact Information

• Full name
• Email address
• Telephone or mobile number
• Residential or business address
• Company or organisation name, where applicable
• Other information voluntarily provided in forms or correspondence

Product and Service Enquiries

• Products or services of interest
• Quotation requests and purchasing requirements
• Project locations and installation requirements
• Energy consumption information and technical specifications provided for project assessment
• Communication records relating to enquiries, quotations, installations, and support

Website and Technical Information

When you use our website, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address
• Browser type and device information
• Pages visited and time spent on the website
• Referral sources
• Cookie identifiers and website usage information, where applicable

We only seek personal information that is relevant and reasonably necessary for legitimate and specified business purposes.

3. How We Use Your Information

We may use personal information to:

1. Respond to enquiries, requests, and customer communications.
2. Prepare quotations, proposals, and recommendations for solar energy solutions.
3. Process and manage product and service requests.
4. Coordinate site assessments, installations, maintenance, and technical support.
5. Communicate project updates, appointment details, and service information.
6. Maintain customer and supplier relationships.
7. Improve our products, services, website functionality, and customer experience.
8. Maintain business records and comply with applicable legal and regulatory obligations.
9. Send promotional information, company updates, or offers where you have provided the necessary consent or another lawful basis applies.
10. Detect, prevent, and investigate security incidents, misuse, or fraudulent activity.

We will not use personal information for purposes incompatible with those communicated at the time of collection unless otherwise permitted by law.

4. Legal Basis for Processing

Where required by applicable data protection law, we process personal information on an appropriate lawful basis, which may include:

• Your informed consent.
• Steps taken at your request before entering into a contract.
• Performance of contractual obligations.
• Compliance with legal and regulatory requirements.
• Legitimate business interests where permitted by applicable law and appropriately balanced against your rights.

Where processing requires consent, you may withdraw that consent through the contact details provided below, subject to applicable legal limitations.

5. Sharing and Disclosure of Information

Pro-Solar Limited does not sell or rent customers' personal information.

We may share relevant information with authorised third parties where reasonably necessary, including:

• Suppliers and manufacturers involved in fulfilling product or equipment requests.
• Installation partners, contractors, and technical service providers.
• Website hosting, information technology, and communications service providers.
• Professional advisers, including legal, accounting, and audit professionals.
• Government authorities, regulators, or law enforcement bodies where disclosure is required by applicable law.

Any disclosure will be limited to information reasonably necessary for the relevant purpose and subject to appropriate confidentiality, security, and legal safeguards.

6. Data Security

We take reasonable technical, organisational, and administrative measures to protect personal information against unauthorised access, alteration, disclosure, loss, or destruction.

These measures may include access restrictions, secure systems, staff confidentiality obligations, and appropriate security controls.

Although we take reasonable precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including service delivery, customer support, contractual obligations, legitimate record-keeping requirements, and compliance with applicable laws.

Retention periods may vary depending on the category of information, the nature of the relationship, and relevant statutory requirements.

When information is no longer required, we will take reasonable steps to delete, destroy, or anonymise it securely, subject to applicable legal obligations.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, remember user preferences, maintain security, and understand website usage.

Non-essential cookies, where used, will be managed in accordance with applicable consent requirements.

Further information is available in our separate Cookie Policy.

9. Third-Party Websites and Communication Platforms

Our website may contain links to external websites, social media platforms, supplier websites, or messaging services such as WhatsApp.

When you access these third-party services, their respective privacy policies and terms may apply.

Pro-Solar Limited is not responsible for the privacy practices or content of external websites and services that operate independently of us.

10. International Data Transfers

Where personal information is processed, accessed, or stored outside Tanzania, we will assess the applicable legal requirements and implement appropriate safeguards or obtain necessary authorisations before transferring such information.

These measures are intended to ensure personal information remains protected in accordance with applicable Tanzanian data protection law.

11. Your Privacy Rights

Subject to applicable law and relevant exceptions, you may have rights to:

• Request access to personal information held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion, blocking, or restriction of information where legally applicable.
• Object to certain processing activities.
• Withdraw consent where processing is based on consent.
• Raise concerns regarding the processing of your information.
• Exercise other rights available under applicable personal data protection legislation.

To exercise these rights, please contact us using the details below. We may require reasonable verification of your identity before processing a request.

You may also lodge a complaint with the Personal Data Protection Commission of Tanzania where applicable.

12. Children's Privacy

Our website and services are primarily intended for adults, businesses, and individuals authorised to request or purchase our products and services.

We do not intentionally solicit personal information directly from children.

Where personal information relating to a child is required for a legitimate purpose, we will comply with applicable legal requirements concerning parental or guardian involvement and the protection of children's information.

13. Marketing Communications

Where permitted by law, we may communicate relevant company news, service information, or promotional offers.

We will obtain consent where legally required and provide a reasonable means of opting out of direct marketing communications.

Requests to unsubscribe from promotional communications will not prevent us from sending necessary service-related or transactional communications.

14. Changes to This Privacy Policy

Pro-Solar Limited may update this Privacy Policy to reflect changes in our services, website functionality, business practices, or applicable legal requirements.

The latest version will be published on this website with an updated effective date.

Where required by law, we will provide additional notice or seek consent for material changes.

15. Contact Information

For questions, concerns, or requests relating to this Privacy Policy or the processing of personal information, please contact:

Pro-Solar Limited 
Head Office: Afya Houses, opposite Temeke Regional Referral Hospital, Matumbi Street, Temeke, Dar es Salaam, Tanzania.

Email: info@prosolar.co.tz 
Telephone: +255 742 156 060 
Website: https://www.prosolar.co.tz/

We are committed to addressing privacy enquiries responsibly and in accordance with applicable data protection laws.